流程管理是企业信息化的基础，也是企业变革的核心内容。本书针对流程管理领域的几个前沿问题进行了较深入的探讨。在简要概括流程管理的基础后，结合目前流程管理的实践，应用混沌理论揭示了流程变革的内在规律。在此基础上，以组织视角为主线，重新审视了流程，总结了面向角色的流程建模方法，并着重探析了流程中的角色协作，为流程优化提供了新的思路。此外，本书还深入地讨论了知识管理对流程管理的作用，分析了基于知识流的角色协作，这为目前流行的知识管理与流程管理结合的研究提供了新的内容。最后，针对目前企业信息化的困境，讨论了各类参与者对流程变革的接受如何影响流程变革的成功实施。

本书内容新颖，理论分析结合实际案例，具有较高的学术价值，对企业开展信息化也有一定的参考价值，适合从事企业信息化的管理人员阅读，也可作为高等院校企业管理、信息管理、电子商务等专业高年级本科生和研究生的教材或参考书。

目录  

Process management is the basis of enterprise informatization, and also the core of enterprise transformation. The book focuses on several frontier problems in the area of process management. After reviewing the basis of process management, the book aims at the business process practices, and unveils the mechanism of process transformation by applying chaos theory. From the organization view，the book gives a new notation of business processes by summarizing several typical process modeling methods based on roles. The role-based process modeling focuses on how roles coordinate in business operations, which provides a different perspective for business process optimization. Furthermore, the book deeply discusses the effects of knowledge management on process management, which facilitates the prevalent research on the combination of knowledge management and process management. In the end, facing the current deep end of enterprise informatization, the book discusses the influence of User adoption on the success of process innovation. 

With innovative ideas, the book integrates theoretical analysis with practical cases, providing high academic values and guides for the informatization of enterprises. The book can be used as the textbook or reference book for upperclassmen and graduates (including MBA), who major in business administration, information management and e-business etc. It is also helpful for management involved in enterprise informatization.